Returns Policy

Shipping & Returns Policy

Thank you for supporting our small business! We take great pride in handcrafting our wax melts. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• Window: You have 14 days from the date you received your item to request a return.

• Condition: To be eligible for a return, your wax melts must be unused, unburned, and in the same condition that you received them. They must also be in the original packaging.

• Proof of Purchase: Please include your order number, or proof of purchase with your return.

How to Return Your Item

1. Contact Us: Email us at pfco.shop@gmail.com with your order number and the reason for your return.

2. Pack Your Item: Securely pack the unused wax melts to prevent damage during transit.

3. Mail to Our PO Box: Send your return package to our secure postal box:

Paradise Falls Co.

Unit 169807

PO Box 7169

Poole

BH15 9EL

 

Shipping Costs

• Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• Recommendations: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

• Inspection: Once we receive your item at our PO Box, we will inspect it and notify you that we have received your returned item.

• Approval: We will immediately notify you of the status of your refund after inspecting the item.

• Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damaged or Defective Items

If your wax melts arrived damaged during transit, please take a photo of the damaged items and packaging and email us at pfco.shop@gmail.com within 48 hours of delivery so we can arrange a replacement or refund for you.

If a parcel is returned to us due to Royal Mail being unable to deliver, an incorrect address, or any other reason related to shipping, we cannot be responsible for resending a replacement.